iHelpdesk

2.5 Build 1478

Web-based help desk software.

User Rating:

Not rated yet
Version:

2.5 Build 1478
Publisher:

iReasoning
Date added:

Jan 23, 2012
Operating systems:

Windows
File size:

33.82 MB
File name:

helpdesk.exe
Total downloads:

12
License:

Freeware
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Software Description

iHelpdesk is a web-based help desk software. It can help you keep track of issues, reduce manual effort in resolving problems and improve service quality.

Key features:

- Improve customer service perception and satisfaction.

- Increase accessibility through a single point of contact, communication, and information.

- Increase productivity of support staff by automating processes, policies, and tasks.

- Improve teamwork and communication.

- Reduce IT support costs.

- Manage emails from multiple sources. Built-in rules-based engine for automating processing of tickets. Full email-to-service request integration, with all emails converted to request tickets.

- Label, categorize, and track requests and problems.

- Users can manage service requests via the customer portal.

- Extensive report capabilities for system data monitoring and identifying trends.

- Users can create and search FAQ documents. It facilitates quick resolution of problems and saves time.

Soft-Go is not responsible for the content of iHelpdesk publisher's description. We encourage you to determine whether this product or your intended use is legal. We do not encourage or condone the use of any software in violation of applicable laws.

Any form of support or technical problems regarding iHelpdesk must be addressed to its developer/publisher. Please be aware that we do NOT provide iHelpdesk cracks, serial numbers, registration codes or any forms of pirated software downloads.

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Download Note

iHelpdesk is periodically updated by our editors team but sometimes you may find out that software informations are outdated, please note that the publisher of iHelpdesk can update the software without notifying us. Current version of iHelpdesk is 2.5 Build 1478.

Note: Soft-Go doesn't provide any form of technical support regarding iHelpdesk, however, you may find answer to your problem by reading user reviews or directly contacting iReasoning which's the publisher/developer of this software.