eBLVD Support Center and HelpDesk

7.5

Easy, fast, secure cloud-based remote helpdesk - resolve technical issues online.

User Rating:

Not rated yet
Version:

7.5
Publisher:

eBLVD
Date added:

Feb 7, 2012
Operating systems:

Windows
File size:

0.32 MB
File name:

rdsetup.exe
Total downloads:

16
License:

Shareware ($59) Buy Now
User reviews:

Write your review
Video review:

Not available
Share it:

To link this page, insert the following HTML code to your page:

Before you download: Run a free scan for PC errors

Download Now (0.32 Mb)

Software Description

eBLVD is an easy, fast, and secure cloud-based help desk and remote support system. Support professionals can resolve technical issues online with our easy-to-use trouble ticket system, remote diagnostics, remote screen sharing and remote control solution. Designed for single or multi-agent support organizations, eBLVD offers advanced administration, reporting and integration features so help desks and contact centers can achieve increased customer satisfaction while streamlining operations.

As a SaaS-based, hosted service, eBLVD is faster and more cost-effective to deploy and maintain than competing premise-based systems. In addition, eBLVD is a flexible, scalable solution that can grow and change to meet your organization's evolving needs. On-going product updates are provided at no extra charge, and eBLVD does all of the IT work of maintaining the service for you. Plus, you get the advantage of an experienced team providing world-class system reliability, product feature updates, and airtight security, with 100 percent end-to-end SSL encryption.

All customers receive our unlimited-use full featured service for a flat-fee with no hidden costs, server maintenance, IT staff or any other "extra" fees. And you get 24-hour-a-day, 7-day-a-week support from our U.S.-based Global Customer Care department.

How it works:

When your customer needs help, they call in or click on your customizable help link to download a small, self-installing applet. The assigned support agent is notified online, and/or via email or SMS, and they can instantly view the customer's desktop, collect diagnostics, and control the mouse and keyboard from anywhere. During the live support session -- tools such as file transfer, remote sound, remote diagnostics, session recording, and reboot-and-reconnect are available to resolve the customers problem . When the issue is resolved, the applet is un-installed and the agent is ready for the next ticket. It really couldn't be any easier!

Soft-Go is not responsible for the content of eBLVD Support Center and HelpDesk publisher's description. We encourage you to determine whether this product or your intended use is legal. We do not encourage or condone the use of any software in violation of applicable laws.

Any form of support or technical problems regarding eBLVD Support Center and HelpDesk must be addressed to its developer/publisher. Please be aware that we do NOT provide eBLVD Support Center and HelpDesk cracks, serial numbers, registration codes or any forms of pirated software downloads.

Screenshot

Download Note

eBLVD Support Center and HelpDesk is periodically updated by our editors team but sometimes you may find out that software informations are outdated, please note that the publisher of eBLVD Support Center and HelpDesk can update the software without notifying us. Current version of eBLVD Support Center and HelpDesk is 7.5.

Note: Soft-Go doesn't provide any form of technical support regarding eBLVD Support Center and HelpDesk, however, you may find answer to your problem by reading user reviews or directly contacting eBLVD which's the publisher/developer of this software.