Voicent Predictive Dialer

8.3.4

Automatically hands you only the calls answered by a live person.

User Rating:

Not rated yet
Version:

8.3.4
Publisher:

Voicent Communications, Inc
Date added:

Apr 18, 2012
Operating systems:

Windows
File size:

0.367 MB
File name:

voicent8.exe
Total downloads:

2
License:

Freeware
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Software Description

By using a predictive dialer to filter out unproductive calls, agents can better focus on phone conversations with customers, and leave the rest to the Agent Dialer.

Voicent has taken predictive dialing to the next level by implementing it through affordable, easy-to-use software.

Agent Dialer is as scalable and flexible as it is affordable. It requires no expensive telecom hardware or telephone lines - calls are made through the Internet directly by your computer. The only hardware requirement is your computer, plus a USB headset that allows you or your agent to talk to a live person through a computer.

The Agent Dialer system can even record conversations for quality control or training purposes.

Voicent's Agent Dialer software helps you increase productivity and improve campaign bottom-line. It can operate in predictive dialing mode and semi-automatic dialing mode.

Compared with hosted dialer solutions, your operating cost will be much lower because you can easily pick and choose the best phone service to use.

Great for:

- Call center outbound campaigns with many agents

- Business marketing campaigns by a single user

- Nonprofit fundraising campaigns

- Political campaign phone bank to reach more voters

- Call campaign to deliver consistently uniform marketing or sales messages by agents

Key features:

- Easy to use - download and setup this predictive dialer in less than 20 minutes

- Uses VoIP internet dialing services or your company's PBX system. No need for telephony hardware

- In predictive dialing mode, connect with agent only when live person answers

- In predictive dialing mode, automatically leave voice messages on answering machines or quickly skip them

- In predictive dialing mode, automatically skips busy lines, no answer lines and disconnected lines

- In predictive dialing mode, sends calling information to Agent's computer with screen pop

- Agent can work anywhere as long as there is internet connection

- Call report for campaign stats and agent activities

- Record call by agent or force recording by campaign

- Extensive interface for system integration (for developers)

- Integrate with any Window based software like SQL database and SugarCRM, Salesforce.com

- Automatic monitoring and management of regulatory compliance for dropped-call rates (requires separate Call Center Manager product)

- "Whisper Coaching" capabilities for fast and highly effective training of new agents (requires separate Call Center Manager product)

In predictive dialing mode, only when a live person answers the call, the call is connected to an agent and on the agent's computer, a window pops up automatically with the recipient's information. The system automatically skips busy lines, no answer lines, and disconnected lines; The system either skips answering machines or leaves a voice message. The Agent Dialer system can also record conversations for after-call reviews.

In semi-automatic mode (force dialing, speed dialing), you can dial a phone number, play a pre-recorded audio message, transfer call to another agent, and record phone conversation, all by clicking a button.

Soft-Go is not responsible for the content of Voicent Predictive Dialer publisher's description. We encourage you to determine whether this product or your intended use is legal. We do not encourage or condone the use of any software in violation of applicable laws.

Any form of support or technical problems regarding Voicent Predictive Dialer must be addressed to its developer/publisher. Please be aware that we do NOT provide Voicent Predictive Dialer cracks, serial numbers, registration codes or any forms of pirated software downloads.

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Download Note

Voicent Predictive Dialer is periodically updated by our editors team but sometimes you may find out that software informations are outdated, please note that the publisher of Voicent Predictive Dialer can update the software without notifying us. Current version of Voicent Predictive Dialer is 8.3.4.

Note: Soft-Go doesn't provide any form of technical support regarding Voicent Predictive Dialer, however, you may find answer to your problem by reading user reviews or directly contacting Voicent Communications, Inc which's the publisher/developer of this software.