Call Center Manager

Software Description

Call Center Manager automatically measures workloads and adjusts outbound calling pace to comply with U.S. Federal Trade Commission's Telemarketing Sales Rule on intentionally Abandoned or Dropped Calls. Statistical reporting helps you meet FTC's Safe Harbor requirement for collecting and maintaining dropped-call reports, providing protection from prosecution for occasional, accidental rule violations.

Call Center Manager speeds effective training for new agents with whisper coaching feature allowing live-call coaching that is inaudible to customers, and Easy call monitoring and recording. Call Center Manager Includes real-time and historical statistical reporting capabilities for tracking and managing agent performance, line usage, and campaign productivity.

Voicent's Call Center Manager is a powerful software tool for measuring and managing Call Centers. Use it to:

- Manage Agent Performance Quality Easy call monitoring and recording, "whisper coaching" capability enables live-call agent coaching and training that is inaudible to customers; real-time reporting of activity and availability.

- Comply with Federal Telemarketing Rules Automatically track and adjust Call Drop threshholds and dialing pace to comply with U.S. Federal Trade Commission's Telemarketing Sales Rule on Dropped Calls. Avoid $16,000 per-incident fines!

- Understand Campaign Performance Quality Track real-time and summary stats for call volume, line usage, agent and campaign performance.

Call Center manager is great for:

- Automatically measuring and adjusting the pace of outbound calls, ensuring that Agent efficiency is maximized while the FTC's strict limitations on Dropped and Abandoned-Call rates are honored.

- Allowing quick and easy call monitoring, recording and live-call "whisper coaching" to provide fast and highly effective training and supervisory feedback for new agents.

- Tracking, collecting and statistical reporting of call volume, line usage, dropped-call rates, current and historical campaign performance.

Key features:

- Works seamlessly with Voicent's Agent Dialer predictive dialer, BroadcastByPhone auto-dialer and Interactive Voice Response (IVR) applications.

- Provides compliance for FTC's Dropped-Call thresholds and "Safe Harbor" documentation requirements.

- Auto pacing of outbound call volume based on available agents, current drop rate, and campaign statistics.

- Live agent conversation recording, monitoring and "whisper coaching" that is inaudible to customers.

- Phone line usage monitoring.

- Easy to use - download and setup Call Center Manager in less than 20 minutes.

Soft-Go is not responsible for the content of Call Center Manager publisher's description. We encourage you to determine whether this product or your intended use is legal. We do not encourage or condone the use of any software in violation of applicable laws.

Any form of support or technical problems regarding Call Center Manager must be addressed to its developer/publisher. Please be aware that we do NOT provide Call Center Manager cracks, serial numbers, registration codes or any forms of pirated software downloads.

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Related Searches

call center, call center management, agent management, auto pacing, drop rate threshold

Download Note

Call Center Manager is periodically updated by our editors team but sometimes you may find out that software informations are outdated, please note that the publisher of Call Center Manager can update the software without notifying us. Current version of Call Center Manager is 8.3.4.

Note: Soft-Go doesn't provide any form of technical support regarding Call Center Manager, however, you may find answer to your problem by reading user reviews or directly contacting Voicent Communications, Inc which's the publisher/developer of this software.

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